Returns & Exchanges

The Texas Christian University Official Campus Bookstore is committed to your satisfaction, offering a straightforward return process for textbooks, spirit gear, and supplies with a valid receipt. Items must be in their original condition and returned within the designated seasonal deadlines to be eligible for a full refund.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in original condition with tags attached and check that textbooks have not been accessed or unwrapped if sold in shrink-wrap.

• 2.
  Gather Documentation

  Locate your original sales receipt or packing slip, as proof of purchase is required for all refunds to the original form of payment.

• 3.
  Choose Return Method

  Bring your items directly to the customer service desk at the campus bookstore or use our online portal to generate a shipping label for mail-in returns.

• 4.
  Receive Refund

  Once your return is processed, a refund will be issued to your original payment method, typically appearing in your account within 3-5 business days.